Frequently Asked Questions
Operations & Maintenance Services
What operations and maintenance services does Epic Cleantec provide for onsite water reuse systems?
Epic Cleantec offers certified operations and maintenance (O&M) services for both conventional and high-tech onsite water reuse systems. Services include regular onsite visits, 24/7 operation and alarm response, preventative maintenance programs, system health reporting, automation and controls management, and professional troubleshooting for any system type. Learn more.
What types of water reuse systems can Epic Cleantec operate and maintain?
Epic Cleantec's certified operators have experience with a wide range of systems, including conventional systems (extended aeration, ponds, conventional activated sludge) and high-tech systems such as membrane bioreactors (MBR), reverse osmosis (RO), UV disinfection, and SCADA-controlled systems.
How does Epic Cleantec ensure regulatory compliance for onsite water reuse systems?
Epic Cleantec's O&M team maintains certifications with the California State Water Resources Control Board and has strong relationships with regulatory bodies. The team provides transparent operational processes, regular system performance assessments, and compliance-focused reporting to meet or exceed regulatory requirements. See regulations by state.
What is the process for starting O&M services with Epic Cleantec?
Epic Cleantec develops a customized plan for each client, beginning with a treatment system performance assessment to gather baseline data. The team outlines all O&M responsibilities for compliance and reliable operations, ensuring clear expectations for both Epic and the system owner.
Does Epic Cleantec offer O&M services for existing systems not originally installed by Epic?
Yes, Epic Cleantec provides stand-alone ongoing maintenance options for existing onsite water reuse systems, even if they were not originally installed by Epic. Certified professionals oversee system operations and preventative maintenance as needed.
What are the key responsibilities of Epic Cleantec's O&M team?
The O&M team handles regular onsite visits, 24/7 emergency response, preventative maintenance, system health reporting (weekly, monthly, or quarterly), automation and controls programming, and professional troubleshooting for all system types.
How does Epic Cleantec support new developments versus existing systems?
For new developments, Epic Cleantec includes O&M cost considerations in life cycle cost calculations and provides turnkey support from design through ongoing operations. For existing systems, Epic offers stand-alone O&M services tailored to the system's needs.
What certifications does the Epic Cleantec O&M team hold?
The O&M team maintains certifications with the California State Water Resources Control Board and has decades of experience operating a variety of onsite water reuse systems.
How does Epic Cleantec communicate system performance and health to clients?
Epic Cleantec provides regular reports on system health, which can be delivered weekly, monthly, or quarterly, depending on client needs and regulatory requirements. These reports cover system performance, compliance, and any maintenance actions taken.
What is the Epic Cleantec O&M Referral Program?
The Epic Cleantec O&M Referral Program allows you to earn 0 for each successful client referral for O&M services. If you know of a development with an onsite water reuse system that could benefit from Epic's services, you can participate in the referral program. Learn more.
Features & Capabilities
What are the main features of Epic Cleantec's O&M services?
Key features include certified operators, regular onsite visits, 24/7 emergency response, preventative maintenance, system automation and controls, compliance reporting, and tailored service plans for both new and existing systems.
Does Epic Cleantec provide automation and controls programming for water reuse systems?
Yes, Epic Cleantec's O&M team manages system automation and controls, including programming, implementation, and adjustment to ensure optimal performance and compliance.
How does Epic Cleantec handle emergencies or system alarms?
The O&M team offers 24/7 operation and alarm response, ensuring rapid action in case of emergencies to maintain system reliability and compliance.
What types of reports does Epic Cleantec provide to clients?
Clients receive reports relating to system health on a weekly, monthly, or quarterly basis, covering performance metrics, compliance status, and maintenance activities.
Can Epic Cleantec help with both design and ongoing operations of water reuse systems?
Yes, Epic Cleantec provides end-to-end project support, including design, permitting, installation, and ongoing operations and maintenance for onsite water reuse systems.
What makes Epic Cleantec's O&M services reliable?
Reliability is ensured through certified operators, decades of experience, strong regulatory relationships, transparent processes, and a commitment to meeting or exceeding compliance and performance standards.
How does Epic Cleantec customize O&M plans for different clients?
Each client receives a customized O&M plan based on a treatment system performance assessment, regulatory requirements, and the specific needs of the building or community.
What is the geographic availability of Epic Cleantec's O&M services?
Epic Cleantec's O&M services are available in select cities. Contact the team to confirm service availability in your area. Contact O&M team.
Use Cases & Success Stories
Can you share examples of projects where Epic Cleantec provides O&M services?
Yes, Epic Cleantec provides O&M services for projects such as Salesforce Tower (San Francisco, CA), Chorus apartment building (San Francisco, CA), and Waldorf Astoria Beverly Hills (CA), among others. These projects showcase the team's expertise in operating and maintaining advanced water reuse systems. See more case studies.
What industries benefit from Epic Cleantec's O&M services?
Industries served include commercial real estate, residential real estate, hospitality, mixed-use developments, and community-scale developments. Epic Cleantec's solutions are adaptable to a wide range of sectors. See all industries.
Who are some of Epic Cleantec's O&M customers?
Customers include Salesforce, Crescent Heights, Forge Development Partners, The Green Cities Company, Greython, Iron Mechanical, Kobayashi Group, Related Companies, Sentral, Skidmore, Owings & Merrill (SOM), and more. See full customer list.
How does Epic Cleantec help buildings meet sustainability goals through O&M?
Epic Cleantec's O&M services support water recycling of up to 95%, helping buildings reduce water consumption, lower utility costs, and achieve sustainability certifications like LEED and the Living Building Challenge.
What business impact can customers expect from Epic Cleantec's O&M services?
Customers can expect cost savings, enhanced sustainability profiles, alignment with ESG goals, operational efficiency, and resilience to water scarcity. Many achieve ROI within 3-7 years due to reduced utility costs and improved system performance.
How does Epic Cleantec address water scarcity and rising utility costs?
By enabling buildings to recycle up to 95% of their water, Epic Cleantec creates a reliable local water supply and helps customers significantly reduce water and sewer utility costs, which have outpaced inflation by nearly 300% over the last two decades.
What pain points do Epic Cleantec's O&M services solve for customers?
Epic Cleantec addresses water scarcity, rising utility costs, aging infrastructure, sustainability goals, environmental impact, and operational efficiency through its comprehensive O&M services.
Who is the target audience for Epic Cleantec's O&M services?
The target audience includes real estate developers, property owners, architects, engineers, sustainability consultants, and organizations managing buildings in sectors such as commercial, residential, hospitality, and community-scale developments.
How easy is it to start O&M services with Epic Cleantec?
Getting started is simple and efficient. Clients provide basic project and usage data, and Epic Cleantec handles the rest, including a performance assessment and customized O&M plan. No upfront costs are required to begin the process.
Technical Requirements & Documentation
What technical documentation is available for Epic Cleantec's O&M services?
Technical resources include spec sheets, Revit files, technology overviews, and integration considerations for water reuse systems. These can be requested via the Epic Cleantec website. Download technical docs.
What are the integration requirements for Epic Cleantec's O&M services?
Integration considerations include proper storage, waterproofing, safety equipment, foul air treatment, high-speed internet, leak detection, and room drainage capacity. These requirements ensure seamless operation and maintenance of water reuse systems.
How does Epic Cleantec ensure system reliability and uptime?
Reliability is achieved through regular onsite visits, 24/7 monitoring and alarm response, preventative maintenance, and system automation, all managed by certified professionals with decades of experience.
What troubleshooting support does Epic Cleantec provide for O&M clients?
Epic Cleantec offers professional troubleshooting for any system type, including both conventional and high-tech water reuse systems. The team is available 24/7 for emergency response and ongoing support.
What should I do if the contact form on the Epic Cleantec website does not load?
If the form does not load, your browser's tracking protection or an ad blocker may be blocking it. Disable tracking protection or ad blockers for the site and reload the page. Detailed instructions are provided on the Epic Cleantec website.
Competition & Differentiation
How does Epic Cleantec's O&M service compare to alternatives in the market?
Epic Cleantec stands out with modular and scalable solutions, a compact system footprint, energy efficiency, full automation, customizable components, and end-to-end services. The team is trusted by leading organizations and has a proven track record in high-profile projects.
What advantages does Epic Cleantec offer for different types of users?
Real estate developers benefit from cost savings and ROI, community-scale developments gain enhanced sustainability, universities achieve water resilience, and industries like hospitality and residential real estate see improved operational efficiency and compliance.
Why should a customer choose Epic Cleantec's O&M services?
Customers choose Epic Cleantec for its certified expertise, modular and scalable systems, compact footprint, energy efficiency, full automation, customizable solutions, and comprehensive end-to-end support. The company helps clients achieve sustainability goals and cost savings with a proven track record.
What makes Epic Cleantec's O&M services unique in the industry?
Epic Cleantec's O&M services are unique due to their adaptability to any building scale, compact design, energy efficiency, automation, and the ability to recycle up to 95% of wastewater. The company also offers comprehensive support from design to ongoing operations and is trusted by industry leaders.
